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New Same Day Access Service for Gosport goes live next week
Move will provide Better Local Care
A new same-day access service for thousands of GP patients in Gosport started in December 2015.
The pilot scheme will help make it easier for people to receive same-day consultations with a GP, nurse or relevant healthcare professional on the day they make contact.
It went live on Wednesday 16 December and is run from Gosport War Memorial Hospital, which has been chosen for its central location and to co-locate the service with other NHS community providers.
The service provides both same day ‘phone triage and face-to-face appointments. Initially, it will just be for patients at the four Gosport practices providing staffing for the initiative.
The four practices are:
- Waterside Medical Centre, Mumby Road
- Stoke Road Medical Centre
- Brune Medical Centre, Rowner Road
- Forton Medical Centre, Whites Place
Booking appointments at Gosport’s other seven practices continues as usual.
The scheme does not involve the closure of any GP practices or restrictions to opening hours.
Business will continue as usual for the four practices involved in the pilot, which will be continually monitored and reviewed after six months.
The initiative is in response to ever-increasing demands on primary care services in Gosport at a time when the town has been hit hard by the national problems of GP recruitment which is putting a strain on many family doctors.
It follows a survey earlier this year, in which most of the near 1,400 respondents said they would be prepared to travel a little further to ensure a same-day or routine appointment - even if it meant that they didn’t see someone from their own GP practice.
How it works
- Patients requesting a same day appointment will call their practice as usual
- The receptionist will take basic demographic details, appropriate clinical details to facilitate the triage process, and agree for a health professional to call them back
- Patients would be called back in order of clinical priority following initial review by the triaging clinician
- This will result in a telephone consultation and if required an appointment at GWMH to be seen by a relevant health professional.
Dr Donal Collins, who chairs the Locality Board which includes all 11 Gosport practices, said: “We are genuinely excited by this scheme which offers us a real opportunity to sustain access to our services but to improve them as well.
“A huge amount of work has gone into the planning for this – particularly involving issues relating to the building and staffing – and just the logistics of bringing together so many people from so many GP practices and NHS partner trusts to make it happen.
“But there has been an enormous amount of goodwill and determination to make this succeed and a can-do attitude which has been a real credit to all concerned.
“I would like to thank NHS Fareham and Gosport Clinical Commissioning Group which has been hugely supportive, as well of course as the GP Alliance and all eleven of the Gosport practices which have been involved along every step of the way.
“Without this change, there is no doubt that at some stage in the not-too-distant future, with our GP practices stretched and facing GP and nurse recruitment issues, that we would no longer be able to cope with the demands being put on them.
“So I am convinced that the big winner in all this will be our patients.”
Welcome to Waterside Medical Centre
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Our Practice Team aims to provide a confidential and efficient service in a secure and safe environment, promoting health as well as caring for you when you are ill. We will undertake to treat you with dignity, respecting and taking into account your wishes and opinions regardless of your race, colour, ethnic or national origin, belief, sex, marital status, sexual orientation, gender reassignment, age or disability.
One Click Away
You can now access a number of services online eg make an appointment, order repeat prescriptions, complete surveys, subscribe to our newsletter or send us your comments. If you’re not yet registered with us for appointments and prescriptions, you can complete the necessary form here. Once we receive your registration, we will contact you to collect your unique security codes from the surgery. Please bring photo ID with you when you do this otherwise we will not be able to supply your codes.
The surgery is a two storey building with reserved car parking spaces for the disabled and ramps for wheelchair access at the front entrance. If the car park is full, alternative parking (from January 2014 free for up to 4 hours, no return in 12 hours) is available at Cooperage Green, off Weevil Road, a short walk away. There is a bus service (number 10) stopping right outside the surgery.
Most patient services are provided on the ground floor; however, a lift and stairs provide access to the first floor consulting rooms. Disabled toilets are located at both the ground and first floor levels.
The building and grounds are non-smoking and protected by CCTV.
Online Services are available
Now that we have changed our system, your old login will not work and you will need to re-register.
You can register for the new service here. You will only be allowed to book a single appointment until you show us photo ID. This is because the system allows you access part of your medical record. Please do not share your login password with anyone else.
This is the website for Waterside Medical Centre, Gosport.
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(Site updated 01/02/2016)