A Message About Out Telephones
Thank you for all your messages in the past few weeks about the issues with our phone lines , we are very sorry that this problem is impacting on our ability to provide easy access to the service for you .
The frustrations you are feeling aren’t being ignored – but the system we need is complex and has taken a lot longer to sort out than we had hoped. We apologise to all of our patients and know this isn’t satisfactory. We are currently exhausting all options for an alternative new system which will be one number for our whole practice. We are working hard with the South East and Fareham & Gosport CCGs to make progress on this as soon as we can and will keep you updated on timescales once they are clearer.
In the meantime, we have recruited nine new Care Navigators for our receptions and they are doing all they can to help you to gain access to the services that you need.
Please can we remind you of all the ways you can get hold of our practice:
- Patient Access – next time that you are in the practice please show us your ID, so you can be set up on patient access, where you can book an appointment online, get test results and order repeat prescriptions
- Email us: fgccg.WillowGroup@nhs.net
- Contact us via direct message on Facebook: www.facebook.com/thewillowgroupnhs
- Have an online eConsult appointment – submit your eConsult on your surgery website and get health advice or a response within 24 hours
- Register your mobile number with us, so you can use our texting service to cancel or change an appointment
- Phone: 023 9258 3333 (Forton Medical Centre), 023 9279 4169 (Brune Medical Centre), 023 9258 3344 (Waterside Medical Centre) & 023 9258 2144 (Stoke Road Medical Centre)
We are doing all we can to help you, so please bear with our staff as they really are trying to help you by directing you to the service most suitable and the quickest for you.
If you have any ideas or feedback about all of our services, they can also be submitted in our feedback boxes in all our receptions or via our Patient Participation Group (PPG) on fgccg.WillowGroup@nhs.net
Important Announcement - 18 April 2017
From today, our GP practice has officially come together with three others to form The Willow Group.
Brune Medical Centre, Forton Medical Centre, Stoke Road Medical Centre and Waterside Medical Centre in Gosport are now operate as one organisation following approval from the local Clinical Commissioning Group last year. Working as one organisation will help us improve the range of care we can deliver to you.
Nothing specific is going to change from today as we have already been working together for quite some time. Our joint services such as the Same Day Access Service at Gosport War Memorial Hospital, Child Clinics, sexual health clinics and the Surgery Signposting service will all continue to be available to you.
You might start to see and hear our new name, The Willow Group appearing in logos and letters over the coming months, when you visit your GP practice. It just shows that we are part of a larger, joined up team. For more information you can visit our new website: www.thewillowgroup.nhs.uk
eConsults now available!
Our new eConsult has started. It will allow you to enter your information on an electronic form which will be sent directly to us for a doctor to review. Click the Consult Online link on the menu on the right.
A guide to eConsults is here:
Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Our Practice Team aims to provide a confidential and efficient service in a secure and safe environment, promoting health as well as caring for you when you are ill. We will undertake to treat you with dignity, respecting and taking into account your wishes and opinions regardless of your race, colour, ethnic or national origin, belief, sex, marital status, sexual orientation, gender reassignment, age or disability.
Online Services are available
You can register for the new service here. You will only be allowed to book a single appointment until you show us photo ID. This is because the system allows you access part of your medical record. Please do not share your login password with anyone else. Once online, you will be able to book and cancel appointments, request repeat medication and view your care record.
This is the website for Waterside Medical Centre, Gosport, part of The Willow Group.
IF YOU ARE LOOKING FOR WATERSIDE MEDICAL PRACTICE, HAYLING ISLAND, CLICK HERE
IF YOU ARE LOOKING FOR WATERSIDE MEDICAL CENTRE IN LEAMINGTON SPA, CLICK HERE
IF YOU ARE LOOKING FOR RIVERFRONT MEDICAL, WATERSIDE HEALTH CENTRE, LONDONDERRY, CLICK HERE
IF YOU ARE LOOKING FOR BLACKFIELD & HYTHE SURGERY/WATERSIDE & BLACKFIELD HEALTH CENTRES (RED & GREEN PRACTICE), SOUTHAMPTON, CLICK HERE
(Site updated 16/02/2018)